Live and Automated Services
Company Profile
About Us
Message Exchange Center, founded by a Registered Nurse and established in 1980, is a leading provider of live answering services for the professional medical community. Our dedicated team of highly trained operators are Registered Nurses ensuring that every call is handled with utmost care and professionalism. At Message Exchange Center, we understand the importance of efficient communication and strive to provide exceptional service to our clients. Trust us to handle your calls and inquiries, allowing you to focus on what matters most – providing quality care to your patients.
Our mission is to provide efficient communication solutions that address the after-office hours needs of healthcare providers. We understand the importance of seamless communication between healthcare professionals, hospital staff, caregivers, and patients. We ensure that medical concerns and important information are effectively relayed to the appropriate parties. Trust us to deliver reliable and professional communication solutions tailored to your specific requirements.
Our live agents are trained to triage each call according to the medical priority and importance of the nature of the call.
This gives you, the health care provider, the assurance that your medically-urgent calls will be processed first.
For example, when our live agent receives multiple calls, the caller who is reporting a Potassium of 6 will be connected to the Healthcare Provider first even if the other caller was ahead and is reporting about having a headache for the past few days.
Another scenario is, if 2 hospital units are calling, one calling to give chest xray result and the other calling in urine culture result, the chest-xray result will be handled first. But more likely, those calls will be completed and delivered within seconds apart.
We also provide another service that caters to those professionals and business entities who enjoy the freedom and flexibility of an automated system.
This service also gives you significant cost-savings on your operating expenses.
At Message Exchange Center, we pride ourselves on our state-of-the-art technology and unwavering commitment to excellence. Speexch™, our automated receptionist service offers an alternative and cost-effective solution for your medical communication needs, while still ensuring that your patients receive the attention they deserve. Not only is Speexch™ tailored to the medical field, but it is also available to the general business community, providing a comprehensive solution for all industries.
Trust us to handle your calls efficiently and professionally, allowing you to focus on what matters most – your business.
We offer our LIVE service to:
Physicians,
Health Care Providers,
Medical Groups,
Home Health Agencies,
Hospice Agencies
and businesses that the nature of their primary function is in the medical arena.
We offer Speexch™ to all.
Speexch™ a Virtual Telephone PBX with automated patching/conferencing, ensures that your callers are seamlessly connected to you before they even think of hanging up. With our automated receptionist feature, you can enjoy the benefits of having a live receptionist at a fraction of the cost. Experience the convenience and cost-effectiveness of Speexch™ today.
Speexch™ ensures that you have the ability to screen your calls and still connect with the caller who is patiently waiting on hold. You are able to receive multiple simultaneous calls, maintain your privacy and not lose any important calls.
Trust us to provide you reliable and professional assistance, allowing you to focus on what matters most to your business.
Speexch™ is available and offered to all.
Whether you require live assistance or an automated solution, Message Exchange Center is your trusted partner for efficient and reliable communication services.
Stay Well.
"Meeting the needs."
By addressing one of the concerns of the medical community.
The efficient flow of communication is our concern along with addressing the needs of the callers.
People...
need clear and effective communication...
And Message Exchange Center addresses that !